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Return & Exchange policy
1.If you get a defective item, or a wrong item, or an item damaged during transit, or an item missing accessories, you can exchange it within 30 days. Typically, we will ship the replacement within 24 hours after verification.
2.If you want to return or exchange the product due to buyer reasons (e.g. you don’t like the pattern etc.), the buyer will be responsible for a 10% restocking fee and all shipping charges when returning the items.
3.If the item is found defective or wrong or damaged or missing accessories, please inform us within 30 days when receiving the product. If it is more than 30 days, the order will be confirmed and we won’t be responsible for the problems.
4.If you want to return or exchange the product due to buyer reasons (e.g. you don’t like the pattern etc.), please inform us within 30 days when receiving the product. If it is more than 30 days, the order will be confirmed and we won’t return or exchange it.
5.The returned goods must be unused, unmodified, with tags and packaging. All accessories must be returned together.
6.Before returning an item, you must submit a return request and documentation to our email（sales@aurorasilkscarf.com)or fill form via Contact Us page. A return & exchange authorization email will be sent to you within 2 business days, including the destination address for the return. The return address isn’t the company address shown on aurorasilkscarf.com.
7.The return documentation includes: –Your order number. –Your delivery postcode. –State the reason for the return & exchange. –State whether the product is used. -Photographs of the package and product. If you don’t tell us the truth and it’s returned in a used condition, we’ll contact you to talk about your options.
8.After receiving the return address, please return the parcel within 7 natural days and inform us of the return logistics number by email. Otherwise, the Return & Exchange Application will be unable to continue the return process. If the parcel is returned to the wrong address, we would not be able to process your refund or exchange it.
